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Shipping and Returns

Below are our shipping and return policies. Please feel free to contact us with any questions.

 

  • All products will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS. 

  • Orders are shipped USPS First Class Mail or Priority Mail depending on weight.

  • Orders will be shipped to address provided during the check-out process.

  • Most orders are processed within 24 hours, but some custom orders may take up to 7-10 business days.

  • We ship to the US and territories. 

  • International orders {Other arrangements can be made as needed}

  • Shipping charges/rates are calculated automatically through a shipping 

  • Tracking information will be emailed to you when the item is shipped. You can always email us at info@thesenyahcompany.comto inquire about shipping information.

  • No in-store pick-up 

  • We do not accept returns. We take great pride in producing the highest quality soy candles and aromatherapy products. Slight variations from batch to batch are considered a part of the unique handcrafted process and are to be expected. 

  • Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all freight charges.

  • If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.

  • How do customers return damaged items? We will refund or replace the product that is defective or broken in transit. *Freight damages are the responsibility of the carrier.

  • Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to info@thesenyahcompany.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.

  • The Senyah Company will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.

  • No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.

  • You agree to carefully inspect your order upon arrival and that you will not hold TSC for any problems that arise from your improper storage or use of these products.

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