Soul Ties - Lux Jar

Craftsmanship Promise: Each of our soy candles and aromatherapy products is crafted with utmost care. As handcrafted items, slight variations are a testament to their uniqueness and quality.

Contact Us for Concerns: If you're not completely satisfied, please reach out within 5 days of receiving your order. We're here to help make things right.

Damaged Items? No Worries:  Report shipping damages within 5 days.  Email us at info@thesenyahcompany.com with photos and descriptions of the damage.  Keep all packaging and wait for our instructions.

Our Commitment to You:  We'll handle the carrier claim for shipping damages.  Choose between a replacement or a credit on future orders for any damaged goods.

Mindful Purchasing:  By buying from us, you acknowledge the need for safe and appropriate product use and storage.
Please inspect your order on arrival and understand that The Senyah Company (TSC) cannot be held responsible for issues due to improper handling.

Your Satisfaction, Our Priority: While we do not accept returns, our dedication to your satisfaction remains unwavering. Reach out to us within 5 days of receiving your order for any concerns – we're always here to support you.

No Returns, But Full Support:  As each product is uniquely handcrafted, we're unable to accept returns. However, we're committed to addressing any dissatisfaction you may have.
In case of damaged items, let us know! We'll work diligently to replace them or offer credit for future purchases.

• All products will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS. 
• Orders are shipped USPS First Class Mail or Priority Mail depending on weight.
• Orders will be shipped to address provided during the check-out process.
• Most orders are processed within 24 hours, but some custom orders may take up to 7-10 business days.
• We ship to the US and territories. 
• International orders {Other arrangements can be made as needed}
• Shipping charges/rates are calculated automatically through a shipping 
• Tracking information will be emailed to you when the item is shipped. You can always email us at info@thesenyahcompany.comto inquire about shipping information.
• No in-store pick-up