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We do not accept returns. We take great pride in producing the highest quality soy candles and aromatherapy products. Slight variations from batch to batch are considered a part of the unique handcrafted process and are to be expected.
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Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all freight charges.
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If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
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How do customers return damaged items? We will refund or replace the product that is defective or broken in transit. *Freight damages are the responsibility of the carrier.
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Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to info@thesenyahcompany.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
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The Senyah Company will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.
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No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.
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You agree to carefully inspect yo
